Friday, August 25, 2006
Nuasis Partners with The Telework Coalition to Present the Demographic, Economic and Business Factors Driving the Need for Home-Based Agents; May 16 W
Earlier this month, Nuasis and TelCoa teamed up for the first time to deliver a seminar on this same topic to a large group of call center consultants in Phoenix. The tremendous response to the Phoenix seminar proved to the two organizations that there is a need for call center consultants to be educated on the business drivers for home-based agents.
According to seminar presenter and TelCoa representative, Jack Heacock, the ability to deploy home-based agents has been around for a long time but never before have there been so many factors driving companies to consider this business model.
"From storm seasons and soaring gasoline prices to terrorist threats and pandemics, companies are being forced to seriously consider home agents as a cornerstone component for their business continuity. Consultants need to be prepared to answer questions and educate their clients on reasons why this business model should be considered," said Heacock. "I'm delighted to be working with Nuasis on this seminar series. As a pioneering call center vendor Nuasis has a patented capability for quickly and cost effectively deploying and supporting home-based agents. The home-agent business model is clearly an area of focus for Nuasis as it is for TelCoa." Heacock is senior vice president, member of the executive committee and corporate secretary of the Washington D.C.-based TelCoa.
In addition to learning about how companies can achieve significant competitive advantage through home-agents, webcast attendees will also learn about the demographic trends of the home-based movement and the financial incentives available to call centers who adopt the home-based agent model.
Webcast sign up is available at www.nuasis.com under Consultant Webcasts.
About The Telework Coalition, Inc.
The Telework Coalition brings together a diverse array of organizations, companies, and individuals with the common interest of promoting awareness and adoption of existing and emerging Telework and Telecommuting applications including telemedicine and distance learning, as well as addressing access to broadband services that may be needed to support these applications. More information is available at www.telcoa.org
About the Nuasis Contact Routing Solution -- Preferred Because of Proven Results
Companies such as Cellular South, FFP Global and Trover Solutions chose the software-only Nuasis contact center application for their business-critical customer service call centers and are experiencing results such as:
--Reductions in average wait times -- down to as little as 6 seconds on the first day of deployment
--Reductions in average handle times -- as much as 50 seconds, resulting in a 30% increase in customer service agent productivity and higher revenues
--Productivity increases -- as much as 9 agent FTEs and $270,000 per year in cost savings by: 1) handling 87% of tracking and 90% of billing calls with self-service, 2) shaving 33 seconds off of each call with a screen pop, and 3) handling 11% of bookings through email, offloading peak call volume
About Nuasis Corporation
Nuasis delivers call center innovations that improve customer service and reduce operating costs. The Nuasis NuContact Center intelligently routes customer inquiries via phone, e-mail, and web to self-service or live agents located anywhere. It is the preferred solution for mission-critical call centers over legacy ACD, IVR, and CTI systems. It competes against contact center products offered by companies like Aspect Software, Avaya (NYSE:AV), Nortel Networks (NYSE/TSX:NT) and Cisco Systems (Nasdaq:CSCO). Headquartered in Mountain View, California, Nuasis has offices in major metropolitan areas across the United States and Canada.
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