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Home Shopping Network (HSN) has announced plans to deploy the world's largest speaker verification system based on technologies from Nuance and Edify Corp., enabling HSN to identify and authenticate frequent shoppers by voice automation and provide enhanced security and ease-of- use to customers placing orders. HSN's voice-enabled e-commerce, or V- Commerce, system will begin commercial rollout later this month.

"The future of secure V-Commerce has arrived," says Ronald Croen, CEO of Nuance. "And HSN's system provides benefits to both consumers and businesses. Consumers gain greater security and convenience without the need to remember passwords or provide personal data, and businesses significantly reduce fraud and streamline the ordering process. These benefits will drive entire industries to adopt similar V-Commerce solutions, and dramatically change the way we conduct business via the phone."

Nuance Verifier, the company's flagship speaker verification product, verifies a person's identity by comparing his/her voice against his/her pre-registered voiceprint, eliminating the need for hard to remember IDs and passwords.

To achieve even greater security, Nuance Verifier is tightly integrated with the Nuance 6 speech recognition engine. The combination provides two forms of security on the same utterance because it enables the system to test the person's knowledge of personal information while simultaneously verifying their voice pattern.

While companies can build systems based on separate verification and recognition, an integrated system can simultaneously identify and verify a caller, reducing the time it takes for the system to allow entry while lowering the demand for processing power (for a demonstration of the system, .

HSN's speech system, powered by Nuance, will work in tandem with Edify's Electronic Workforce, a platform that allows enterprises to create and deploy Internet and V-Commerce applications that build stronger relationships with customers. HNS says the Nuance/Edify solution "dramatically increases customer service levels and lowers the cost of maintaining the call center" by reducing call times and the number of calls handled by live agents.

# posted by Medical Information : 4:08 AM